Who is Directline Assurance?
What is insurance?
What is vehicle insurance?
Vehicle insurance protects you against financial loss in the event that your motor vehicle is involved in an accident, burnt or stolen. It also covers third party liabilities.
The Traffic Act requires all motor vehicles to be insured against third party risks. It is mandatory for operational vehicles to display a valid vehicle insurance certificate issued by an insurance company.
What is a premium?
What happens to my policy if I fail to pay my insurance premium?
What is third-party insurance cover?
What is comprehensive insurance cover?
This is what you may call a full policy. It covers third party liability and property damage, damage arising from fire, theft and accidental damage to the vehicle.
Comprehensive doesn’t mean that all risks are covered. There are exclusions. Therefore, one needs to study the policy carefully to ensure that it meets their requirements.
What type of insurance certificates does Directline issue?
We issue 3 insurance certificate classes:
Class A - Public Service Vehicles
Used for buses, Matatus, taxis, tuk-tuks and hire vehicles.
Class B – Commercial Vehicles
Used for lorries, trucks, pick-ups, institutional vehicles, tractors, tankers and trailers - commercial purposes.
Class C – Private Vehicles
Saloons and station wagons used for domestic and social purposes.
How do I make an insurance claim?
What documents are needed during a claim process?
What is excess?
Why should there be an excess?
Does motor vehicle comprehensive policy cover the driver and/or the owner?
No. As the name suggests, motor vehicle comprehensive policy only protects damage or loss to the motor vehicle and any claim made by the third party.
Policyholders are therefore advised to buy separate insurance to protect them against loses arising from the use of the vehicle.
Can I sell my vehicle together with its insurance cover?
Can I drive a car without motor vehicle insurance in Kenya?
Can I cancel my policy if I am not satisfied with its terms and conditions?